FAQS
Find the Answers You Need: MyEcoservice's FAQs for Cleaning Services in Orange County
We understand that houses vary from one to another. Before taking up house cleaning, we require our client to fill out a free estimate form which comprises the size of the room, number of residents, number of pets, how you want your room to be cleaned, etc. We use our standardized formula to create an estimate that fits your budget. You can try this out by clicking on “Get Started.”
Generally, our first house cleaning costs more than subsequent visits. This is because it takes extra effort to get your house up to myecos's standard of cleanliness. The first house cleaning is done hourly, and we give you a rate to work with on our subsequent visit. you will receive an estimate for the initial, and the regular house cleaning visits up front. Once the initial house cleaning has been completed, we will confirm your regular house cleaning price.
Yes, but we have our rescheduling and cancellation policies. We do not overbook our schedule to ensure we are available for our cleaning appointments. Our cleaning experts are stranded when you postpone a cleaning appointment without timely notification. understand MyECOS policy for rescheduling and canceling visits.
This entirely depends on you. Our cleaning experts have been trained to do the job with little or no supervision. but we understand your fear of the safety of your properties. only the office manager can access your house’s key. Our agents are given the key every morning before they come for cleaning, and they must turn it into the management before they leave. These keys are returned to the key safe until your next house cleaning service visit.
We recommend that you keep any valuables, heirlooms, or irreplaceable items away or instruct us not to touch them. a closed door or drawer signals that you do not want our experts to clean that area. In the event of any damage, we carry the insurance.
We pride ourselves on attracting the best cleaning experts available. We screen our maids carefully, we inspect relentlessly, we train meticulously, and we insure adequately. We do all this so that you can have the highest confidence to trust our cleaning experts with the care of your home.
Our schedules are flexible, but if you reach out to us on your cleaning day, we can estimate the time our agents could get to your house. Just let us know the specifics of your schedule, and we will try our best to work with it.
We usually recommend you keep your pet away from areas where our agents are cleaning to ensure they are able to work more efficiently.
Our cleaning comes with state-of-the-art equipment and products, which is our secret to effect cleaning and customer feedback. rest assured that these equipment and cleaning products are eco-friendly and harmless to your health. you can learn more about this under the eco-friendly products section of our website.
As with rescheduling and cancellation fees, you will be required to pay a lock-out fee if you accidentally lock our cleaning agents out. This is why we usually recommend our clients drop a spare key with our office manager. Please be sure to go through our policy.
If you have other questions not addressed here, you can simply contact us below, and one of our agents will respond promptly.
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